Refund Policy

Commitment to Customer Satisfaction

Our customers are at the heart of everything we do at hhmpuwn.shop. We aim to offer products that meet and exceed your expectations, but we recognize that circumstances may vary. Whether it's a sizing issue, a change of mind, or a defective product, our commitment is to address your concerns promptly and efficiently.

Eligibility and Time Frame

To initiate a refund, there are certain criteria and time frames to be aware of:

Time Frame: Refund requests must typically be made within a specified number of days from the date of delivery. This time frame ensures that you have ample opportunity to inspect your purchase and decide if it meets your expectations.
Condition: Items must be returned in their original condition, unworn, and with all tags and packaging intact. This condition ensures that the product is suitable for resale and provides a fair basis for processing refunds.

Initiating a Refund

Should you need to request a refund, the process is straightforward:

Contact Customer Support: Initiate the refund process by reaching out to our customer support team. Provide your order number and details about the item you wish to return.
Return Authorization: Once your request is received and approved, you will receive detailed instructions, including the return address.
Prepare Your Item: Ensure the item is in its original condition with all tags and accessories. Package it securely for shipping.
Ship Your Item: Ship the item to the provided return address using a reliable shipping method with tracking. Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part or if the item is found to be defective.

Refund Process

Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item qualifies for a refund, we will process the refund according to your original payment method. You will be notified via email once your refund is approved and processed.

Refund Options

hhmpuwn.shop typically offers two primary refund options:

Full Refund: Receive a full refund for the purchase price, credited back to the original payment method.
Store Credit: Opt for store credit, allowing you to use the refunded amount for future purchases at hhmpuwn.shop.

Customer Support

Our customer support team is here to assist you throughout the refund process. If you have any questions or need guidance, please feel free to reach out. We are dedicated to ensuring your satisfaction.

Changes to the Refund Policy

hhmpuwn.shop reserves the right to modify the Refund Policy at any time. Any updates or changes will be communicated on our website, and we recommend reviewing the policy periodically.